Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 1-2 business days. Standard delivery typically takes 5-7 business days, while expedited options are available at checkout.

Do you ship internationally?
Yes! We ship to most countries worldwide. International delivery times vary by location.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.

Products

What materials are your products made from?
We use high-quality, durable materials designed to withstand regular use. Each product page includes detailed material information.

How do I choose the right resistance level?
We recommend beginners start with lighter resistance and gradually increase. Check the product description for guidance on each level.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on unused items in original condition. See our Shipping & Returns page for full details.

How do I start a return?
Email us at hello@shopstrivor.com with your order number and reason for return, and we'll guide you through the process.